Shipping policy
At TruComfort Living, we are committed to providing a smooth, reliable, and transparent delivery experience for every order.
Because massage chairs are large, high-value items, shipping is carefully coordinated to ensure safe handling and proper delivery.
Canada-Wide Delivery
We currently offer delivery across Canada. All orders are shipped from Canada or fulfilled through trusted Canada-based logistics partners.
Delivery methods may include curbside delivery or white-glove delivery, depending on the product and location.
Delivery Timeframes
Delivery timelines vary based on:
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Product availability
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Delivery location
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Chosen delivery method
Estimated delivery times are typically confirmed after your order is placed. Once your order ships, you will receive tracking information or delivery coordination details when available.
White-Glove & Curbside Delivery
Depending on the product and location, delivery options may include:
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Curbside Delivery: Item is delivered to the curb or driveway of your residence.
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White-Glove Delivery: May include inside delivery, placement in a room of choice, and packaging removal.
Availability of delivery services will be confirmed during order processing.
Remote & Rural Locations
Additional delivery time or fees may apply for remote or rural locations. If this applies to your order, our team will contact you prior to shipment to confirm details.
Order Processing & Confirmation
After placing your order:
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Your order is reviewed and confirmed by our team
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Delivery arrangements are coordinated with our fulfillment partners
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You will be notified with next steps and delivery updates
Shipping Costs
Shipping costs, if applicable, will be clearly communicated at checkout or confirmed after order placement based on delivery requirements and location.
Questions About Shipping?
If you have questions about delivery options, timelines, or location eligibility, our team is happy to assist.
📩 Contact us before or after placing your order for personalized support.