Refund policy

At TruComfort Living, customer comfort and peace of mind are very important to us. We understand that purchasing a massage chair is a significant investment, and we strive to make the process as transparent and reassuring as possible.

30-Day Peace of Mind Period

We offer a 30-day peace of mind period from the date of delivery. This allows you time to ensure your massage chair meets your expectations in your home environment.

If you have questions or concerns during this period, we encourage you to contact our support team so we can assist you.

Return Eligibility

To be eligible for a return:

  • The request must be made within 30 days of delivery

  • The product must be in good working condition

  • The chair must not be damaged, altered, or misused

  • Original packaging may be required depending on the product and supplier

All return requests must be approved by TruComfort Living before being sent back.

Return Process

  1. Contact our support team to request a return

  2. Our team will review your request and provide next steps

  3. Approved returns will receive return instructions and coordination details

Returns sent without prior authorization may not be accepted.

Return Shipping & Fees

  • Return shipping costs are the responsibility of the customer unless otherwise stated

  • For large items such as massage chairs, return shipping and handling fees may apply

  • White-glove service fees, delivery fees, and packaging removal services are non-refundable

Any applicable fees will be clearly communicated before the return is processed.

Refunds

Once the returned product is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Refunds are processed after inspection and approval

  • Processing times may vary depending on payment provider

Refunds do not include original shipping, delivery, or service fees unless required by law.

Non-Returnable Items

The following may not be eligible for return:

  • Products damaged due to misuse or neglect

  • Products returned outside the 30-day window

  • Clearance or final sale items (if applicable)

Specific product conditions may vary and will be communicated if applicable.

Damaged or Defective Items

If your massage chair arrives damaged or develops a defect:

  • Contact us immediately upon delivery or discovery

  • Provide photos and details to assist with evaluation

We will work with our fulfillment partners to resolve the issue promptly, which may include repair, replacement, or other appropriate solutions.

Questions or Support

Our team is here to help before and after your purchase.

📩 Contact us for assistance with returns, refunds, or product concerns.